Introduction
Certified Radio (“we,” “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you visit our website, shop with us online or in person, book an installation, or otherwise interact with our business, how we use and protect that information, and the choices and rights available to you.
This policy applies to [certifiedradio.ca] and any related services operated by Certified Radio. It does not apply to our sister company, Certified Commercial and Fleet Services, which maintains its own privacy policy for its separate website.
By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our website or services.
Information We Collect
We collect information in a few different ways, depending on how you interact with us.
Information You Provide Directly
- Contact details such as your name, phone number, email address and mailing address, provided when you fill out a contact form, request a quote, sign up for our newsletter or create an account.
- Vehicle information, such as the make, model and year of your vehicle, provided when booking an installation or asking about product compatibility.
- Order and payment information when you make a purchase online or in-store, including billing address and payment details. Payment card information is processed securely by our third-party payment processor and is not stored on our own servers.
- Any additional information you choose to include in a message, review or communication with our team.
We collect information in a few different ways, depending on how you interact with us.
Information Collected Automatically
- Technical information such as your IP address, browser type, device type and operating system.
- Usage information such as the pages you visit, how long you spend on them, and how you arrived at our site, collected through cookies and similar tracking technologies, including analytics tools such as Google Analytics.
- Location information at a general level (such as city or region), inferred from your IP address, used to help us understand where our customers and visitors are located.
How We Use Your Information
We use the information we collect to:
- Process and fulfill orders, installations and service appointments.
- Respond to inquiries, quote requests and customer service questions.
- Send order confirmations, appointment reminders and service updates.
- Send marketing communications and newsletter content, but only if you have opted in to receive them. You can unsubscribe at any time using the link included in every email.
- Improve our website, products and services based on how visitors actually use them.
- Detect, investigate and prevent fraudulent transactions or other unlawful activity.
- Comply with legal and regulatory obligations.
We do not use your personal information for any purpose beyond what is reasonably necessary to operate our business and serve you, and we do not sell your personal information to third parties.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site and support features like a shopping cart. Cookies are small text files stored on your device by your browser.
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website, including features like maintaining items in your cart.
How We Share Your Information
We do not sell or rent your personal information. We do share information with a limited number of third parties where necessary to operate our business, including:
- Payment processors, to securely process online and in-store transactions.
- Website hosting and development providers, who host and maintain our website infrastructure.
- Email marketing and newsletter platforms, used to send communications you have opted in to receive.
- Analytics providers, such as Google Analytics, used to help us understand website traffic and performance.
- Shipping and delivery partners, where applicable to fulfill an order.
Each of these providers is only given the information necessary to perform their specific function, and is expected to handle your information securely and in accordance with applicable privacy law.
We may also disclose personal information if required to do so by law, regulation, court order or other legal process, or where necessary to protect the rights, property or safety of Certified Radio, our customers or the public.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including any period required to meet legal, accounting or reporting obligations. When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
Your Privacy Rights
As an Alberta-based business, we handle personal information in accordance with Alberta’s Personal Information Protection Act (PIPA) and, where applicable, Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). Depending on your circumstances, you may have the right to:
- Request access to the personal information we hold about you.
- Request that we correct inaccurate or incomplete information.
- Withdraw consent for marketing communications at any time.
- Ask us questions about how your information is being used or shared.
To make a request regarding your personal information, please contact us using the details in Section 11 below. We will respond within a reasonable time and in accordance with applicable law.
Data Security
We use reasonable administrative, technical and physical safeguards designed to protect your personal information from unauthorized access, use, disclosure or loss. This includes secure payment processing through our third-party provider and restricted internal access to customer information. That said, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are not directed at children, and we do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.
Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or how your personal information is handled, please contact us:
